Return and Warranty Policy

Last updated: 1 October 2026

This policy explains how Horizon Bee Africa handles warranty claims on products bought from our shop at horizonbeeafrica.com. A product that develops a fault during its warranty period is repaired after inspection. Damage caused by carelessness or misuse is not covered, and the claim is rejected.

1. Overview

• Faulty products are accepted for repair within the warranty period.
• Every product returned for a claim is inspected first.
• If the inspection shows the fault was caused by carelessness or misuse, the claim is rejected.

2. Warranty period

Each product is covered for its specified warranty period. Keep your receipt, order confirmation or M-Pesa message, because we may ask for proof of purchase when you make a claim. If you are not sure how long your product is covered, contact us before sending anything.

3. What is covered

The warranty covers faults that come from the materials or the making of the product and that appear during normal use within the warranty period. If a covered fault is confirmed, we repair the product.

4. What is not covered

A claim is rejected when the inspection shows the fault was caused by any of the following.

• Carelessness, misuse, or use the product was not designed for.
• Accidental damage, dropping, crushing or impact.
• Exposure to fire, chemicals, flooding or extreme conditions.
• Repairs or changes made by anyone other than Horizon Bee Africa.
• Normal wear and tear, and consumable parts.
• Claims made after the warranty period has ended.

5. How to make a claim

Step 1: Contact us

Reach us within the warranty period using the details below. Give your name, the product, when and how you bought it, and a description of the fault.

Step 2: Send photos

Send clear photos of the product and the fault. We may also ask for a short video.

Step 3: Wait for our reply

We confirm whether the claim can go ahead and tell you how to send or hand over the product.

Do not repair it first

Please do not repair or alter the product before we inspect it. This can make the claim invalid.

6. Inspection and decision

We inspect every product returned for a claim to find the cause of the fault, and we tell you the result.

Covered fault

The product is repaired.

Fault not covered

The claim is rejected, and we explain the reason.

7. Contact us